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Traffic Stats
- Keywords: saas, helpdesk, support, customer-support, helpdesk-2-0, customer-service, christoph-janz, denmark, copenhagen, danish
PR: 0
Adult Site: no
IP: 184.106.40.75
Online
Twitter
whsmith: @ZendeskOps Are you guys
having any issues, http://t.co/zE1PG4yl seems
abnormally slow tonight.
aheavymark: @mikkelsvane And your
acknowledgement of possible resolution https://t.co/23r7UC6L Just checking on
progress in past year and 7 months?
aheavymark: @mikkelsvane Here is
link on page to issue: https://t.co/8qPIY2zd here is your
acknowledgement of issue: https://t.co/VKeZWcPG
aheavymark: @mikkelsvane Where
you able to view the link I sent https://t.co/5DlEEmnO It goes over the
issue there that you had acknowledged at the time
DJMarkOne: 1.5.2.7 Rekordbox
STILL Crashing for Mac! : Pioneer DJ: 1.5.2.7 Rekordbox STILL
Crashing for Mac! . Rekordbox. P... http://t.co/CgCuUAlw
TechCrunch
-
Zendesk Ramps Up Social In Customer Support Platform With Facebook Integration
Customer support startup Zendesk is debuting Zendesk for Facebook, which allows customer service teams to engage with Facebook users from within the startup's popular help-d...Read more... -
Zendesk Adds A Twilio-Powered VoIP System To Cloud-Based Customer Support Platform
Customer support startup Zendesk is unveiling Zendesk Voice, a cloud-based call center that integrates with the startup's popular help-desk platform. Launched in 2008, Zende...Read more... -
Zendesk Brings Customer Service SaaS To The Enterprise
Customer support startup Zendesk going after enterprise clients with the launch of a new solution that is tailored to large organizations. Launched in 2008, Zendesk offers a...Read more... -
Zendesk And MindTouch Add Social Knowledge To Customer Support
Customer support startup Zendesk is partnering with knowledge base company MindTouch today to offer a social help solution for customer service agents. Now support agents u...Read more... -
Zendesk Brings Help Desk Software To The iPad
Customer support startup Zendesk is rolling out an iPad app today, which allows support agents to manage a company's help desk on the go. Launched in 2008, Zendesk offers a...Read more...
Company
Summary
- Company Name: Zendesk
- Homepage: http://zendesk.com/
- Blog: http://www.zendesk.com/blog
- Twitter: zendesk
- Category: web
- Number of Employees: 130
- Founded: 5-Oct-2007
- Tags: saas, helpdesk, support, customer-support, helpdesk-2-0, customer-service, christoph-janz, denmark, copenhagen, danish
- Description: customer support portal solution
- Overview:
-
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company’s online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought.
The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.
People
| Name | Title |
| Alex Gurevich | Director of Financial Planning & Analysis |
| Amanda Kleha | Director of Marketing |
| Dana Stalder | Board of Directors |
| Kate Hobbie | Director of Customer Support |
| Michael Hansen | VP of Business Development |
| Morten Primdahl | Chief Technology Officer |
| Rasmus Aaen Madsen | Investor |
| Zack Urlocker | COO |
| Name | Title |
| Adrian McDermott | VP of Engineering |
| Alexander Aghassipour | Chief Product Officer |
| Christoph Janz | Investor, advisor |
| John McGuire | Corp Controller |
| Matt Price | VP & GM Europe |
| Mikkel Svane | CEO |
| Peter Fenton | Board of Directors |
| Tim Sturge | Director of Engineering |
Jobs
- Mon, 06 Feb 2012 04:30:53 GMT
- Human Resources Generalist at Zendesk (San Francisco, CA)
- More than 15,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable ... by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com. The Job Zendesk...
- Mon, 06 Feb 2012 04:08:04 GMT
- Data Warehouse Engineer at Zendesk (San Francisco, CA)
- Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the ... Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com. Job Description The Zendesk IT team is seeking...
- Fri, 27 Jan 2012 23:49:05 GMT
- UI Engineer at Zendesk (San Francisco, CA)
- More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most v ... and Matrix Partners. Learn more at www.zendesk.com. At Zendesk, we strongly believe that to build a great product...
- Fri, 27 Jan 2012 09:53:41 GMT
- DATABASE AUTOMATION ENGINEER at Zendesk (San Francisco, CA)
- that we rely on to run: Mongo, Redis, Graphite, Statsd. Zendesk offers competitive salaries and full benefits. You ... not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is...
- Fri, 27 Jan 2012 09:53:41 GMT
- FINANCIAL OPERATIONS ANALYST at Zendesk (San Francisco, CA)
- Invoicing and Provisioning Oversee the order entry, billing and invoicing process o Prepare all manual invoices a validate service order pricing with sales team o Partner with sales and support teams to ensure all customer accounts are...
- Fri, 27 Jan 2012 09:53:41 GMT
- SENIOR MARKETING WRITER at Zendesk (San Francisco, CA)
- and support all other aspects of Product Marketing at Zendesk a Winning! Requirements: a Bachelors degree ... with a fun brand. a An ethos of agetting things done.a Zendesk offers competitive salaries and full benefits,...
- Fri, 27 Jan 2012 09:55:27 GMT
- Sales/Customer Account Manager at Zendesk (San Francisco, CA)
- Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the ... Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com Zendesk is looking for an experienced account...
- Fri, 27 Jan 2012 09:53:41 GMT
- MYSQL DBA at Zendesk (San Francisco, CA)
- Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the ... not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is...
- Fri, 27 Jan 2012 09:53:41 GMT
- COMMUNITY EVANGELIST at Zendesk (San Francisco, CA)
- Director of Online Marketing. Responsibilities: Foster a Zendesk following: find & encourage promoters, speakers & ... not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is...
- Fri, 27 Jan 2012 09:55:27 GMT
- Online Sales Manager at Zendesk (San Francisco, CA)
- Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the ... More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most v...
- Fri, 27 Jan 2012 09:55:27 GMT
- Senior DevOps Engineer at Zendesk (San Francisco, CA)
- Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the ... More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most v...
- Fri, 27 Jan 2012 09:53:41 GMT
- Level 1/Customer Support Specialist at Zendesk (San Francisco, CA)
- Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their ... also guide customer trials through the conversion process. Zendesk customers include Groupon, MSNBC, Lonely Planet,...
- Fri, 27 Jan 2012 09:55:27 GMT
- Software Engineer, Scalability at Zendesk (San Francisco, CA)
- Zendesk is growing quickly! This is a great thing for the company and also gives rise to a lot of interesting technical challenges. Do you want to work on problems at scale, involving thousands of queries per second? Do you want to help...
- Fri, 27 Jan 2012 09:53:41 GMT
- Developer Evangelist at Zendesk (San Francisco, CA)
- esponsibilities: a Engage in technical conversations in the Zendesk software development community a with both customers ... and our API a Provide world-class customer support on Zendesk forums, email, social networks and wherever else...
- Fri, 27 Jan 2012 09:53:41 GMT
- ENGAGEMENT MANAGER at Zendesk (San Francisco, CA)
- Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the ... not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is...
- Fri, 27 Jan 2012 09:55:27 GMT
- Ruby on Rails Engineer at Zendesk (San Francisco, CA)
- looking for a talented product engineer to help us take Zendesk to the next level in terms of features and functionality. You will be part of a great team with the glorious mission of building an unparalleled customer service application.
- Fri, 27 Jan 2012 09:55:27 GMT
- RUBY FRAMEWORK ENGINEER at Zendesk (San Francisco, CA)
- Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the ... not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is...
- Fri, 27 Jan 2012 09:55:27 GMT
- Senior Data Engineer at Zendesk (San Francisco, CA)
- At Zendesk, we strongly believe that to build a great product you have to have great people. We enjoy working with other ... how companies engage with their customers! Description: Zendesk is looking for a Senior Data Engineer. In this...
- Fri, 27 Jan 2012 09:55:27 GMT
- Quality Engineer-Automation at Zendesk (San Francisco, CA)
- We are looking for a self-directed, technically proficient, and highly motivated Quality Assurance Automation Engineer to take our testing to the next level. You will develop tools and ideas to improve our automation implementation and...
- Fri, 27 Jan 2012 09:55:27 GMT
- STRATEGIC ACCOUNT MANAGER at Zendesk (San Francisco, CA)
- Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the ... Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com Zendesk is looking for an experienced strategic...
